Reviews
Driving Delight
Hear What Our Customers Have to Say on the Simmonson Automotive Reviews Page
“Been coming here for years, Don the owner knows his stuff. Very experienced shop!”
– Johny B.
“These guys are THE ONLY place to bring your European car the work was completed within the quoted price and they even washed and vacuumed the car before we arrived. Ask for Sam his knowledge on Porsche is spot on!”
– Mike V.
“Sam was great! Will be taking all our cars here from now on. Fast and easy process was able to get an appointment in a timely manner!”
– Maddy H.
“Had a couple of unique things come up on my 2011 Volkswagen Tiguan, Sam got me right in, they fixed my issues quickly and made a recommended repair I had been putting off! He called me with the estimate, explained everything thoroughly and I was able to pick up my car the same day! The price was good, not cheap, but nothing quality ever is and way better than a dealership price! I totally recommend this shop!”
– Rebecca S.
“We got our Volvo XC90 serviced by Simmonson Automotive for the first time and we had a great experience! They went above and beyond with their work and customer service! They make u feel comfortable, and do a great job at explaining and breaking down all the details regarding your car’s needs. They called and informed us of anything that came up during the service. Will definitely be using them again in the future.”
– Tanya K.
“They figured out what was wrong with my car when no one else could. They were wonderful and helpful in all my conversations with them and always checked with me before ordering parts or doing any work. They even washed my car and delivered it to my home. I will continue to take my cars to them in the future. They’re the best!”
– Jodi B.
“Great guys and they do good work and the receptionist is very helpful they really know what they are doing for a good price.”
– Michael R.
“So glad I found this local shop to service my Mini. John and his team made me feel at ease with taking my car to them. I have been here in the past one time for new brakes and that was a great experience as well… Awesome communication too. Highly recommend Simmonson to anyone looking for a European auto shop!”
– Erica T.
“Simmonson’s has been exemplary with customer service, technical expertise, and in general going the extra mile.
We have a variety of vehicles, of which they are quite capable of working on each of them. They are especially talented at servicing European vehicles. HIGHLY Recommended.”
– Todd F.
“Great customer service! My sickly car has always been a pain in my side but they took care of her. They kept me posted every step of the way! I’m going back soon with her stubborn locking problem. Highly Recommend!!!”
– Cindy T.
“I have a Mercedes GLK 350 with a 4Matic transmission. I was getting a shudder when it shifted into higher gears. I’m a shade tree mechanic but draw the line at transmission work. Called all the transmission shops in town and none of them could work on the 4Matic trans. After talking with Simmonson on the phone we decided to start with a simple transmission flush. The shudder is gone, the car drives great, and I’m super happy with the service. Love that they started with the simplest (and least expensive) option first, rather than other nuclear options. (Although they did give me an estimate on a new transmission if we found ourselves there) I highly recommend this shop!”
– Mark M.
“If you have a rare car, or a Volvo with RWD and 4-cylinder engine (like an Amazon, 140,240,740,940) this is by far the best shop in Eastern WA. Use these guys for major work like valve lash adjustments.
If you own a newer Volvo (850,960/SV90, SV70, S80), anything with a White Block, this is the only shop in the Tri-Cities that it is safe to take to for routine and scheduled maintenance. Do not take timing belt jobs to anybody else locally, they will mix it up and you’ll have to go to Simmonsons anyway, this time to have your motor replaced for snapping a belt.”
– Brian B.
“Straight up, these are the things we need to do. No add on’s, no BS……completely happy with all of the work they have done for me over the years, through 4 different vehicles.”
– Brady P.
“When they say you get what you pay for. Well, that’s Simmonson Auto. I had wiring issues with my 06 Jetta and they were fixed fast. Their communication is on point I appreciate them updating me as they were doing the work. They didn’t beat around the bush, didn’t try to upsell me on unnecessary products or work. Honest work from honest people. I will definitely go there again for any issues. Thank you Sam for making it easy and being attentive to me as a customer.”
– Jose C.
“My van had a coolant leak that was getting worse. I’m not from the area but got a strong referral for Simmonson’s from Kurt at Costco tire store and then I read the reviews! Rave after rave after rave!
Here’s another RAVE!!!
I spoke with Kerri who was amazing, offering me a ride home when I dropped off my van and a new customer discount because I’m on a limited income. Excellent customer service and support even before the work is done.
Long story short, I’m thrilled with the entire experience of doing business with this company and would highly recommend Simmonson Automotive to anyone who needs capable, intelligent, helpful employees; quality work, an involved & conscientious owner and quick turnaround at a reasonable price.
I’m SOLD!!! I won’t be able to take my vehicles anywhere else because Simmonson’s has set the bar sooooo high! Thank you, Don (Owner), John (Service Rep?) & Kerri (sp?) (Top Boss?)
Y’all are a pleasure doing business with!!!”
– Lori L.
“Sam was our advisor and I can comfortably say that his expertise and familiarity with the brand is spot on! He outlined all the work needed on our Porsche and came in under the quoted price. The work was extensive and he kept us absolutely informed on its progress since it is a German brand the cost should have been higher than it was. If you have a European vehicle this is the place to bring it! Skip the dealer and get your service done here, ours was the 100000-mile service and the dealer quoted us $5k for it and these guys beat it by a mile! Also, the work is covered by a 2 yr 24000-mile warranty!”
– Mike V.
“My Volvo was acting up on my way to the Tri-Cities. The next morning I called Rob at Simmonson as soon as they opened and asked if he could check out my car. I needed to get back to Seattle that day. He said he was busy but to bring it in. At the end of the day, I had my car back with an explanation of what was wrong and what they did to repair it. The bill was less than estimated as well. Thanks for the great service Simmonson!”
– Don M.
